Frequently Asked Questions

Our vacuum cleaners use embedded sensors and machine learning algorithms to detect surface materials and adjust suction levels, brush speed, and cleaning patterns for optimal performance on carpets, hardwood, and tiles.

Yes. Sylvara’s air conditioning systems connect to your home network, allowing you to set schedules, modify temperature settings, and monitor energy usage from a mobile app, whether you’re at home or away.

Absolutely. The cat water dispenser features a sealed reservoir, replaceable filters, and automated cleaning cycles to ensure fresh, contaminant-free water at all times, supporting your pet’s wellbeing.

Installation is straightforward. Each product comes with a quick-start guide and a companion mobile app that guides you step by step through network pairing, initial calibration, and customization of settings.

Routine maintenance includes emptying dust compartments, replacing water filters, and updating firmware. Detailed schedules and reminders are built into the app to help you keep each device in top working order.

Yes. When connected to your home network, Sylvara devices download and install approved firmware updates automatically during designated low-activity periods to minimize disruption.

We employ industry-standard encryption protocols and secure cloud infrastructure to ensure your data remains private. Any usage data collected is anonymized and used solely to improve performance.

Sylvara products are compatible with leading voice assistant platforms, enabling hands-free control and seamless integration into your existing smart home ecosystem.

For assistance, please contact our support team via the form on our Contact page or call +41761408454. We are based at Zuozerstrasse 44, 7524 Zernez, Switzerland, and ready to help.